Informativa sui rimborsi

Our 30-Day Return Policy
After receiving your item, you have 30 days to request a return. To be eligible, the item must be in the same condition as received — unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at support@atlanes.com. Accepted returns must be shipped to: Via Federico Fellini 12, 81030 Parete (CE), Italy.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, contact us at any time at support@atlanes.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will assess the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalised items), and personal care products (e.g. beauty items). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.

14-Day EU Right of Withdrawal
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as received — unworn or unused, with all tags attached and in its original packaging — and you will need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at support@atlanes.com.